For the following items, provide key points in bullets: Define Operations: Defin

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For the following items, provide key points in bullets:
Define Operations: Define design of goods and services and relate it to the subject organization, and highlight OM process, location, and human resource strategy in the context of the subject organization.
Quality Management: Define quality and identify common OM quality management best practices, identify the subject organization’s quality management methodology, and recap the applicable lessons learned based on your quality management simulation experience. Additionally, build a house of quality to show 5 customer requirements and product/service characteristics to meet them. Explain the process of product characteristics selection and how these customer requirements are met.
References: Please make sure to include at least 3 credible references (e.g., peer-reviewed journal publications) in addition to our textbook and other material.

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